Return and Privacy Policy

Grandi
We are grateful for your support, here's how we protect our donors.

Website and Online Donations

Grandi is committed to data privacy, particularly as it relates to visitors to this website. We never sell, lend or exchange any personal data. 

The website is hosted on the GiveCloud web platform and it uses cookies to recognize your repeat visits and measure the effectiveness of our campaigns.

Grandi manages its donations via the GiveCloud platform where our organization retains full control over the use of our donor data. https://grandiorg.givecloud.co/privacy-policy

When you donate via https://grandiorg.givecloud.co/donate , your data is encrypted and transferred over a secure network using industry-standard security technology. 

Credit Card and Data Security

For the purposes of donations, Grandi supporters may provide us with their credit card information. We only use this information to process the transaction as intended by the supporter. 

Credit card transactions processed online through our website are passed through a secure, third-party-provided, SSL-verified connection that adheres to industry standard privacy and security standards.

Return Policy

For the purposes of donations, Grandi does not provide refunds unless the donor contacts us within 24h at brenda@grandi.org to advise that an error was made.

If an agreement is made regarding the error, we will refund the agreed upon amount within 10 business days.

Use of Information

We do send email notifications with electronic receipts and acknowledgements of donations. We also email quarterly updates and event bulletins, however, only to those who have subscribed to our updates receive these types of communications.

Every email we send our supporters has an unsubscribe feature. You may ‘opt-out’ from receiving e-communications at any time by using the unsubscribe feature embedded in the email.

Links

To provide users with more information on various issues, we may provide links to third-party websites. We do not, however, control those websites’ privacy policies or necessarily endorse their viewpoints.

Legal Disclaimer

Though we make every effort to preserve user privacy, we may need to disclose personal information when required by law and wherein we have good faith that such action is necessary to comply with a current judicial proceeding, a court order or legal process served to our non-profit organization.